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Almost the entire app is broken for me

cyk3k

Total Posts: 4
Joined: Apr 2018

Problems viewable here:http://www.youtube.com/watch?v=hdAUNtHhuDw...
This happened randomly as I was using it, and initially only the metronome was broken, so I tried to restart the app (remove it from app history and re-open it), but to no avail. After, I tried to restart my iPhone 7+, but that only caused my phone to get stuck on the apple logo, so I had to use iTunes to update it to iOS 11.3. Afterward, the problem still persisted, and now the app is completely broken. I even tried deleting and redownloading the app, but nothing works. Only this app seems to be broken.

The video contains various problems -- the metronome doesn't even produce a beat, and when the beat rectangles change color, it is because I was tapping on them. Additionally, the tuner doesn't pick up any sound and when I try to make a sound with the sound wheel, it doesn't work.

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Posted on April 10, 2018 at 11:01 PM
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6 Replies

TonalEnergy

TonalEnergy
Total Posts: 106
Joined: Feb 2012

Re: Almost the entire app is broken for me

I recommend deleting the app completely, then reinstalling it. That usually fixes issues like this. Let us know!

Posted on April 11, 2018 at 7:52 AM

cyk3k

Total Posts: 4
Joined: Apr 2018

Re: Almost the entire app is broken for me

I’ve tried that already, that didn’t work. Any other ideas?

Posted on April 11, 2018 at 8:33 AM

TonalEnergy

TonalEnergy
Total Posts: 106
Joined: Feb 2012

Re: Almost the entire app is broken for me

Hmm, go the system Settings app, under Privacy->Microphone find the item for TE Tuner, and toggle it off then on again. We haven't had any reports of this kind of behavior before that wasn't fixed by a reinstall or device restart. I just verified it works fine on iOS 11.3 here, in case that could have been the culprit. This is very strange indeed!

Posted on April 11, 2018 at 8:41 AM

cyk3k

Total Posts: 4
Joined: Apr 2018

Re: Almost the entire app is broken for me

Nope, doesn't see to work. I am confused because this app seems to be the only one broken.

Posted on April 11, 2018 at 4:54 PM

cyk3k

Total Posts: 4
Joined: Apr 2018

Re: Almost the entire app is broken for me

Turns out my phone was broken, soon after this incident all microphone related functions stopped working(even Siri!) so I took it to the apple store and after many resets nothing helped, so they only offered to replace it, so I just upgraded through my carrier to an 8 plus, it works fine now!

Posted on April 16, 2018 at 10:18 PM

TonalEnergy

TonalEnergy
Total Posts: 106
Joined: Feb 2012

Re: Almost the entire app is broken for me

Great, I'm glad you got it resolved... I was beginning to worry!

Posted on April 17, 2018 at 7:14 AM