I have seen correspondence about this on Forum with the suggestion that the problem is solved but it definitely is not solved. The last time I had an update is 19th March and it's now 24th. This is a repeating problem. i have had it on and off about half a dozen times. Ovo DO fix it if you telephone them but they don't say what the cause of the problem is. Personally I think their success in gaining customers is placing overwhelming pressure on their technical capability. I will soon have had enough of this weakness in their system and will help to solve the problem by leaving them for another supplier . It is a pity. I think they have been good but are now a victim of their own success. I hope they will release me from the fee for ending my relationship with them. Frustration is winning over my reluctance to leave. I wish they could sort this but it seems they can't. Can anyone else try this?
Any help will be apprecited.
I didn't find the right solution from the Internet.