Contact TE Support

For general support questions, the best way is to send us an email at support@tonalenergy.com, and please be sure to tell us what kind of device you are running the app on. Or you can fill out the form if you don’t mind typing all that info here.

Looking for a clinic or demonstration? Then check out our clinic page.

See if any of the items below address your issues before sending us a message!

  • Go to the Prefs page, under Analysis Options, and select Recalculate Streaks, which can often resolve the issue.

  • Go to the Prefs page in Audio Options, try toggling the Allow Input Auto-Gain, and see if that helps. If that doesn't resolve it, try changing the Sample Rate to be 48 kHz.

  • Be sure that the app has permission to use the microphone. Go to the system Settings app under Privacy & Security -> Microphone, and be sure TE Tuner is enabled there. If you are still having issues, also go to the system Settings app, under Accessibility->Sound Recognition and make sure the feature is OFF.

  • There can be audio output problems with certain Bluetooth speakers/headsets caused by the silence that occurs between beats of the metronome. There is a control in the Prefs tab under Audio Options, called Bluetooth Silence level. While you are connected to the bluetooth device, and the metronome is running, go to that options page, and slowly start raising the level of that slider. At some point the metronome should start being heard normally, you can stop there.